At Image Honda, we pride ourselves on providing outstanding Customer Service in all our departments. Read below what our satisfied customers have to say about their experiences at Image Honda!
Ella & Kate S.
Tony Locche the service always does an excellent job, whether with our crv,accord or civic..This dealership is excellent in sales,service and parts. All employees are friendly , professional and appear to enjoy their jobs. The general manager Gord Albini must be a great leader. I have been buying cars for almost 50 years and this dealership is the best experience to date.
Really fast to get in and have maintenance done. They gave me a time and the guys were RIGHT on time smiling and friendly. Great experience at this HAMILTON Centennial Parkway dealership. Not like some other local Honda dealerships. Great experience.
I came in for an oil change in the quick service. My service person was very helpful. Also they found a nail in one tire and an issue in another. I was not pressured to do anything else. The service rep I had was awesome.
There was a list of things to do with the vehicle that made me assume it would take close to 2 hours to complete. This mainly comes from past experience with getting vehicles serviced from other dealerships. Service Advisor Jim Williamson was able to get my car ready for the road again in less than one hour. New snow tires had to be installed along with an oil change and the wiper blades needed to be replaced. I honestly couldn't believe it. Its a very rare moment to experience such competence when getting a vehicle serviced. It has been exactly a week since the appointment and the car is running great with absolutely no issues whatsoever.
They were wonderful. Helped me save a few dollars by only doing what was needed and they got me in and out in time to attend a funeral. Big thank you!
I always expect and get excellent service
I made an appointment by phone for the next day to have my winter tires on rims exchanged for summer tires on rims. From arrival to release it only took a half hour. I like the new arrangement in the waiting area including seating and flat screens.
when dealing with Tony the service advisor I am most pleased. he is a skilled talker and communicator. I have always had great admiration for the mechanics and everyone at this dealership.
I was impressed and happy that the advisor stuck to his word with regards when I would get my car back. I had a tight timeline and not only was my car serviced but in advance of the time I asked for and vacuumed inside which was a bonus. The staff very courteous and pleasant.
Everyone was very helpful and friendly. The person who set up the appointment when I called was terrific and that set the tone for everyone. The shuttle driver was great and I absolutely loved that my car was cleaned inside.
Enjoyed a nice cup of coffee while waiting, staff very friendly, helped with anything I needed, car ready ahead of time.
Very courteous and pleasant and vehicle ready on time.
The interior cleaning is beyond my expectations. keep the good work. Thanks.
I arrived at the dealership with a check-engine light emergency during a one day round trip from Ottawa to Grimsby to attend a funeral. The time was 16:15, close to end of day, yet the service rep - Jim - squeezed me in and assigned a mechanic to diagnose and fix the problem right away. I was on my way by 17:30, for the long drive back to Ottawa. The attention to my problem and speed of repair in such a short time, at the end of the day, was greatly appreciated. Please pass on my heartfelt thanks to Jim and the mechanic who did the work.
In the 8 years I have been a customer of this dealership with our 3 Honda cars (accord,crv &civic) the service has always been excellent. I believe it starts with management. The staff in service, parts and body shop all enjoy their work and provide top not service. Tony L the service adviser is outstanding.. This dealership is excellent.
Since I have used this dealership/service for more than 10 years and have always had excellent service, I expected excellent service this time which happened , this means everything about the service was excellent. Thankyou. _________________________________________________________________________________
The service gentleman I initially spoke to on arrival listened very patiently when I was speaking to him and took a great deal of time to explain different things about my vehicle to me. This is my first "newer" vehicle. This is a messy time of year, snowy, slushy, etc. Even so, the service person took care to protect my vehicle with a plastic seat cover and paper floor mat and before they returned the vehicle to me they wiped down the floor and door panels. The vehicle was cleaner than when I took it in to them. That really made me feel good. I left the dealership feeling reassured and confident about my vehicle and my choice of dealership. _________________________________________________________________________________
Great Dealership....always feel like I have friends at Image Honda not just a car dealership....great people.
Very fast and friendly service. Extremely pleased. Will definitely be back if we need service. _________________________________________________________________________________
I want to commend Image Honda for the excellent and prompt service I received re the recall of the passenger airbag in our car. Your customer service folks were courteous and efficient. Your service stands out by itself for its quality, but shines megawatts compared to your competitor (Sterling Honda) who I called four times and from whom, to-date, I have still not received the courtesy of a reply. So thanks again for being terrific.
Was expected to wait two weeks for an appt in Burlington where we live but were able to obtain an appt within two days at Image Honda in Hamilton. Very much appreciated as It turns out I had a seized bearing. Thank You Image!!
The people in the service department KNOW me and my quirks to have a perfectly performing car.......Tony is attentive, personable and on the job each and every time. I don't have to worry that he's giving me double talk or snowing me. I trust him....not always the case when dealing with auto mechanics. He has earned my trust and I value that. ____________________________________________________________________________________
Tony is excellent. I was greeted promptly. He took the time to listen to what I needed done. He updated me of the progress while I was in the waiting room. A great experience.
I was treated with courtesy and respect from the time I booked my servicing appointment (for an oil change) over the phone right through to the point the servicing was completed. The staff members I dealt with were professional, helpful and friendly. ______________________________________________________________________________________
My first impression of the guys in the shop (mainly the guy who helped me through the whole process) was "Wow. These guys all seem so energetic, customer focused, and well spoken." The area was SO clean and I felt like I was actually receiving a service, not just "gittin' mah car fixed". The guy who helped me through the process also had one of the shop guys go through a description of what I can expect with the servicing notifications on the dashboard which was great. I felt comfortable enough there to just hang out for a few hours reading your magazines and drinking your tea. It was great. I've been to other dealerships before with poor results so you kinda blew my expectations out of the water. I hope my next visit is the same! I'll be back for my first oil change on my car.. _______________________________________________________________________________________
It's very nice to know that Customer Service is alive and well. It makes me appreciate owning a Honda. Many Thanks to the Team.
Rose Ann B.
My visit was not scheduled. I had a problem with my car and not quite sure of the cause. The dealership made room for me. My car was fixed and ready by the end of the day.
This is the only dealership I use and find all of the staff in service parts ,reception and body shop enjoy working there..Management has done an excellent job at this location.
Tara the service advisor is very good at her job! She follows up, lets you know of the progress of your vehicle. in a timely manner.
I came in to the dealership and was taken care of right away, the service advisor had the file ready and waiting and the area to wait was clean and neat. My service was done and I was on my way in the alotted time. Very good place to do business.
You have the best mechanics and the friendliest personnel there - always a pleasure.
Staff always explain what is going to be done to my vehicle...I bought my car at this dealership (2003 Honda Accord) and I always take it to this dealership for service because I know that the expectation of not having any issues after service is performed is always met....I've been very fortunate with my Honda car and I know that the good people at Image Honda have a lot to do with this.
Tony is very easy to talk to and takes the time to explain all the details of the service including the time necessary to complete the work. A ride home is always offered. I have complete faith in the work performed and plan to purchase new all season radials at the end of the season.
We had a last minute illness problem which caused us to be a little late for our appointment.I called the service department to explain and they were nothing but understanding. When I did get there,they not only took me right away but were very sympathetic to the situation. Big Thank-you!
While my van was in for a recall, I asked the body shop manager to bring it over to the service dept for an oil change. They told me afterwards that they didn't do the old change because it wasn't needed yet...honesty from a car dealership? How refreshing.
Special last minute arrangements were co-ordinated by the service department and your shuttle service to accommodate my schedule. I was very appreciative. Your shuttle driver is a gem.
Service staff are exceptionally courteous and make a point of explaining why or why not certain work will be done.
Always professional and courteous service with customer satisfaction uppermost in the way they conduct business.
Tara is very good at what she does. Notified me of some issues over the phone and ending up saving me some money. She also dealt with a client who was not having a good day. She handled him very professionally. You guys are lucky to have her.
We have been dealing at the Dealership since 2008. We have purchased 2 Accord's & leased a Civic. We have come to expect their service levels over the years & continue to be extremely pleased.
Provided a rental vehicle to allow me to get back and forth to work while mine was in the shop over the weekend. It was very much appreciated considering the high cost of the unexpected repair.
The promptness of advising me where I needed further work done was great and took the advice of the service rep if the work would be performed while the vehicle was getting serviced that I would have a discounted charge if it was to be done at the same time. I took the advice and vehicle was done and ready as promised.
TARA - very professional, polite and trained staff member. Treated me with up most respect.
Scheduled service was A123 but service advisor noticed that some of the scheduled work had been completed last visit. Good catch!
The valet drop off and pick up was great. I didn't have to sit around in my work clothes; I got to relax at home while they worked on the car was great. Plus the driver was Really kind and friendly. Love image Honda!
Gregory and Frances H.
The entire service staff, including Darlene who drives the shuttle, are always genuinely warm and friendly. It makes coming to Image Honda a pleasant experience in your day.
Everyone at Image Honda is friendly,professional,prompt .Services on my vehicle are performed right and in timely manner.I will definitey be back for my next service.
I would definitely tell that my experience at Image Honda is very satisfying. All team at Image Honda is very pleasant and helpful. I would always recommend Honda Image to friends and family. For my first time buying a car I was very satisfied with costumer service at Image Honda.
In the years that I've dealt with Image Honda I've been very satisfied with the product and services provided and would highly recommend Image Honda to any of my family and friends.
I would start with the quality of the vehicle, excellent and then recommend Rob who made the buying experience fun. Rob's genuine enthusiasm coupled with his professional approach made our decision easy. I have never come across a better salesperson.
A great experience where everyone we dealt with was knowledgeable and willing to help.
The information presented during the sales process was properly explained which resulted in a smooth buying experience.
Excellent customer service and competitive pricing. Mike was very friendly and I felt no pressure during the entire process.
Second time purchasing a vehicle from rob at image Honda. Will do business again because of him.
Very good customer service from when I entered the showroom to when I left with my 2015 CRV.
Great car with excellent features and performance. Excellent value. Great service. Friendly and knowledgeable sales and service people.
No other dealer has listened to me or helped me as much in leasing/purchasing a new vehicle.
I'd tell them in my experience, and I've purchased/leased many cars, that our overall experience with image Honda has been nothing but enjoyable, from sales, financial and finally the picking up of our CRV, everyone was friendly, helpful and as my father would say, "genuine ".
As this is our second vehicle being purchased from Image Honda, I would simply share our positive experience. Everyone remembered us from our first visit which made us feel valued. The sales team were quick, not overly pushy but followed up just enough to show their interest in our business. The receptionist was well dressed, warm and pleasant... couldn't ask for a better group of people representing the Honda name.
This is the forth new car I have bought ,first a 1972 ford 500, second a 1977 ford landau third a 1985 cutlass salon, and now my new Honda accord touring beauty. From my history of new cars Pete worked hard with myself and we come up with a special car ,maybe my last,. so we took one for a test drive. We stopped and picked up my wife for the test drive. We were VERY impressed ,so we bought the car.Any questions we had on the car and leasing or buying ,he answered in a very professional manner. Also he has helped myself for some follow-up questions and guidance on some of the complicated systems in the car. Keep this man as he was very polite and courteous to my wife and I.
I have already told my family and friends what a great experience we had with all the staff at Image. The girl at the front counter also was so pleasant we felt as if we knew her.
Professional, knowledgable and friendly sales staff. Have done business with them for years and will do so for years to come. Highly recommended and have done so.
The staff at Image Honda are very professional and friendly. This was my first time purchasing a car in over a decade and they never made me feel uncomfortable. It was a great experience shopping for a car at Image Honda.
Ralph Digennaro was absolutely amazing! He is the best salesperson that we dealt with for our purchasing experience. He is very genuine and knowledgeable and fulfilled our every need. He has made us become lifetime honda clients. Give this man a promotion and raise!
The sales rep was by far one of the most attentive to my needs. Rob educated us on the complete vehicle, he was extremely professional and knowledgeable. You can really tell he believes in the product and he makes you feel confident in your purchase. My only regret which is kind of off topic is I need to purchase a new TV and I know I will not have the same type of service Rob provides, he is definitely one of a kind! I hope you get my point.
Hands down this was the best car purchase experience I have had! I would highly recommend this dealership to friends, family and co-workers. Our car was perfect! The delivery standards that Honda offers is different from anything I've experienced with Ford.
I have bought 10 cars with same dealership and they are not even located in my same town.
Total opposite experience and feeling from the other Honda dealer. I would go back to Image for another Honda and would not hesitate to recommend it to friends or family looking for a car.
From the invitation to attend the sale, to the demonstration and explanation of the vehicle, to the conclusion of the sales transaction, to the follow-up to determine our satisfaction, I would rate mage Honda's staff as A-1. I hope I don't have to spend too much time in the shop over the next several years but I feel I can depend on their staff to continue to perform well. The total experience is an indication of a well-managed operation.
THEY HAVE FRIENDLY CUSTOMER SERVICE. IT IS THE BEST DEALERSHIP IN THIS AREA.
All the sales people were very knowledgeable especially ROB. He knew exactly what he was talking about and he made the experience very enjoyable.
THEY WERE UNDERSTANDING. THEY WERE EASY TO GET ALONG WITH. IT WAS A PLEASURE TO DEAL WITH THEM.
EVERYTHING FROM THE TIME SHE WALKED IN THE DOOR WAS TERRIFIC.
Everyone made you feel comfortable without any pressure. They were all very accommodating.
IT WAS THE EASIEST. THEY MADE IT A BREEZE.
HE WOULD RECOMMEND PEOPLE TO BUY A HONDA FROM THIS DEALERSHIP.
Highly recommend Image and would refer my salesperson Mike to them for assistance. Service is great and sales staff are not pushy but assisting and supportive.
I would say that it is a great place to buy your next car.
CUSTOMER SAID THEY ARE FRIENDLY AND MAKE THE CUSTOMERS FEEL COMFORTABLE.
SHE SAID SHE REALLY LIKED ROB THE SALESPERSON. SHE WILL RECOMMEND HIM.
HE SAID HE HAD A VERY REASSURING EXPERIENCE. IT AS A VERY COMFORTING EXPERIENCE AS WELL.
SHE SAID THEY WERE VERY THOROUGH WHEN IT CAME TO ANSWERING HER QUESTIONS AND RETURNING WITH THE ANSWERS TO HER QUESTIONS.
CUSTOMER STATED IT WAS 10 FOR EVERYTHING. THEY WERE PLEASED WITH EVERYTHING.
It was a pleasurable, stress free experience. The staff are friendly, knowledgeable and helped me feel very comfortable and positive about the car buying process. I would definitely recommend Image Honda.
HE SAID THEY WERE UPFRONT AND HONEST ABOUT EVERYTHING
SHE SAID IT WAS A GREAT EXPERIENCE FROM THE BEGINNING TO THE END. THINGS WERE EXPLAINED WELL.
HE SAID EVERYTHING WENT SMOOTHLY. THE DLR IS CUSTOMER ORIENTED.
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